PR is a powerful tool. With the right kind of management, businesses can proactively raise their profile and improve the perception customers have of their brand – which is what we all want, right?

Improved coverage allows for greater brand awareness, consumer recognition and, ultimately, sales.

But what are the challenges of using your in-house team to do your PR? And what are the benefits of outsourcing that work to an agency? Allow us to explain…

Benefit from a seamless link between your message and brand story.

PR Expertise

First things first, PR professionals need to be all-rounders with hard-wired expertise in everything from research and writing to creativity and communications.

Managing media relations and crafting engaging communications takes time and dedication. PR shouldn’t be seen as a quick bolt-on to your marketing team’s to-do list.

Depending on your target publication, industry sector, business goals – and much more – the process can be incredibly nit-picky. Make no mistake, this requires a different outlook on marketing and advertising.

With a team dedicated to PR, agencies get multiple perspectives on how to improve clients’ relationship with the public and an unlimited list of valuable industry contacts.

Ultimately, working with an established agency should be a seamless experience. Collaborating with your business to act as another member of the team, while also tapping into a team of experts behind the scenes.


A difficult aspect of PR management in-house (especially for traditional marketers) is switching off bias.

Journalists receive tons of calls and press releases every day and must quickly filter through the noise. One of the fastest ways to get your news story scrapped is to overly sell a product or service.

Despite the time and effort that goes into PR, it’s important to remember that reporters and editors have the ultimate say on whether or not a story is published.

After all, this isn’t advertising. With the wrong mindset, your team could waste precious time and effort on a story that lands flat on its face.

So, why choose an agency?

Agencies with an objective perspective, dealing with a number of diverse clients, will know instinctively whether a story has legs to stand on.

At PM, our PR team has over 20 years’ experience in journalism. The objectivity that comes with this is essential in choosing which client stories should be released and which should go back to the drawing board.

Relevant, timely and consistent PR has helped us build a reputation with our media contacts. Contacts that will actively reach out for comment and insight when the time is right.

Basically, this comes down to understanding that a story that feels crucial to your business might not be right for your target audience and publication.

The right contacts are what takes your PR from plan to publication.


A successful PR agency is built on its media contacts.

With access to influential members of the media, this can take your reputation to a new level and shape how your audience perceives your brand. But how is this different from an in-house member of your team?

Over time, agencies establish the best routes into various industries and publications; across local, national and trade press. After all, a variety of clients brings a variety of contacts. This means more area for expansion as your business grows.

An in-house PR professional is more likely to have a close-knit selection of contacts that deliver consistently, but limited, coverage. Even if a team member seeks out the right contacts, this will be the start of a brand new working relationship. At the end of the day, journalists depend on trustworthy sources, and this relationship will need establishing from scratch.

By receiving consistent quality, reporters recognise agencies as a reliable source of news. Often getting in touch when relevant press opportunities become available; knowing that one story could be relevant to multiple clients, and therefore save time in the long-run.

When we use the term ‘contacts’, there is a clear distinction between agencies and in-house.

Contacts doesn’t mean a database or list. Any PR pro can purchase a list. Working with an agency means developing and nurturing media relations over time – years even – to give businesses the most effective reach possible.


PR agencies will look at your business in a different way than an in-house marketer would. Whether your team has a background in PR or not, having the right agency on your side will bring consistency to your media coverage and help deliver a long-term PR strategy, tied in with your other marketing.

If you’re thinking about investing in PR, always look for a combination of expertise, objectivity, and well-established contacts.

Ahem… Why not look at us?

We’ve got the connections, insider knowledge and the tricks of the trade to bring your communications to another level.

Raise awareness. Build trust. Increase profits.

Let’s cut through the noise and shout about what really matters. Talk to us about PR.

Let's get started.

Posted by Katrina Starkie