True Hawaiian CaseStudy PMwebsite 1stFrame

Helping a global advanced manufacturing business to increase awareness and market share across Europe and other key territories


True Refrigeration is a global leader in commercial refrigeration, supplying cutting edge products into 100 different countries. It required a marketing partner to further increase awareness of, and engagement with, its brand and to support its sales teams across the UK, Europe, the Middle East, Africa and Australia as part of a drive to build market share.



True had a great story to tell. Established in the US at the end of World War II by returning serviceman Bob Trulaske, the company grew quickly, landing big-name customers such as Coca-Cola and 7Up and expanding first into Central American and Caribbean markets and, later, thanks to its reputation for innovation, efficiency and quality, establishing a footprint worldwide.

But, despite its success, the still family-owned business knew there was opportunity for even further growth in the EMEA region if it could effectively communicate the value of its proposition to more potential clients.

Over the past seven years, Purpose Media has helped the firm successfully execute a strategy to build perceptions of True as a global brand, enhance its visibility and recognition in the UK and other key markets and expand its online presence into new territories.

Our analysts reviewed the company’s target audiences and delivery channels and proposed an approach which would improve the customer journey and support True’s sales team to convert interest.

New websites, optimised for SEO, were built for the UK, Germany, France, the EU and Australia, with our developers designing powerful bespoke tools such as an energy cost calculator, which instantly demonstrates how much a customer could save financially and in emissions by switching to a True product.

We created impactful new brand messaging, print and digital assets, produced compelling, targeted written and video content to explain how True products can improve operations for potential buyers, and increased awareness through organic and paid social media and digital advertising campaigns.

Our teams travelled thousands of miles supporting True at international expos and our video and social media experts helped broadcast high-profile company events to potential customers unable to attend in person.



The numbers have been impressive.

Users of the UK website went up by 41% in 12 months.

Average time spent on page increased by 98%.

Total social media engagements were up by 43%.

And, crucially, the online goal conversion rate – the proportion of people visiting the website who go on to complete a key action, such as submitting an enquiry – increased by 93%.

Total online goal completions were also up by 43%.

On top of that, the assets we have built are now viewed as essential tools within the business.

The sales teams use the websites we created to validate True’s credentials with potential customers. Our customisation tool allows online buyers to configure equipment to their own specification and submit direct enquiries. Our video case studies demonstrate how the company’s innovation is helping businesses to succeed.

In short, we are trusted by True to deliver and, as the numbers and our ongoing partnership demonstrate, we continue to do so.

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Quote Mark

Purpose Media really put in an extra mile for us, and we cannot thank them enough for their hard work. We are excited for what the future holds – watch this space!

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Olga Beck
Group Marketing Manager EMEA
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